No, that's not a pornographic double entendre. "Sucker hole" is a term I learned from an old flight instructor. It's a break in the clouds which beckons naive, non-instrument rated pilots to take a chance on finding clear skies through that hole only to have the clouds close in on them and leave them in zero visibility.
I said I'd post my progress with the new Insteon home automation device, the ISY99-i. Lemme digress for a second. Say what you will about marketing droids, but when a company goes to the trouble of holding a brain jam to create a slick product name for its baby -- like "Insteon" for example -- it says that someone was paying at least a little attention to the customer. Needless to say, this wasn't done with the ISY99-i.
I've been through this so many times that I knew with 89% certainty what I was embarking on. Out of the box I saw that I was going to have problems. For one, the packing slip said that there was a DB9 serial cable. In fact, it was a cable with a DB9 on one end and an ethernet connector on the other. Useless to me, or for any other purpose I could think of. And there was no manual, just a link to a web site, where it talked about an installation disk, which also wasn't included. After a half hour of searching the site for a download I ran across a forum message saying that the ISY99-i doesn't use an installation disk.
You know, I can understand why a paper manual might be out of date, but a web site? This wasn't a good start. It only got worse from there.
For one, the device requires Java to be installed on your computer. My professional experience with Java includes countless crashed web browsers, broken web sites, locked up devices, bloated web servers and poorly written spyware. The ISY99-i didn't do much to temper my dislike for Java. But that's only after I managed to get into the software. I spent most of the afternoon trying to communicate with a dead device until a response to my "Helllp!!" message on the company's forum told me that I had to disable my anti-virus software. What?!!
Does the company really expect its customers to also invest in compatible A/V software to use their product?